Privacy Policy

Privacy Policy

Last Updated: December 29, 2024

1. Introduction

PackageSave ("we", "our", or "us") operates the PackageSave shipping platform (pkgsave.com). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Information You Provide

  • Account Information: Name, email address, phone number, company name
  • Shipping Information: Sender and recipient addresses, package dimensions and weights
  • Payment Information: Credit card details (processed securely through Stripe)
  • Customer Data: Information about your customers when you create shipments

Information from Third Parties

  • Shopify: When you connect your Shopify store, we receive order information including customer names, addresses, and order details
  • UPS: Shipping rates, tracking information, and delivery status

Automatically Collected Information

  • IP addresses, browser type, operating system
  • Usage data and analytics

3. How We Use Your Information

We use your information to:

  • Process and fulfill shipping orders
  • Calculate shipping rates and create shipping labels
  • Send shipping notifications and tracking updates
  • Process payments and billing
  • Provide customer support
  • Improve our services
  • Comply with legal obligations

4. Information Sharing

We share your information with:

  • UPS: To create shipments and generate shipping labels
  • Stripe: To process payments
  • Shopify: When you use our Shopify integration

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encrypted data transmission (HTTPS/TLS)
  • Secure payment processing through Stripe
  • Access controls and authentication
  • Regular security assessments

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data by contacting us.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Export your data

8. Cookies

We use cookies to maintain your session and improve your experience. You can control cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

11. GDPR Compliance (For EU Users)

If you are in the European Union, you have additional rights under GDPR including the right to lodge a complaint with a supervisory authority.

12. CCPA Compliance (For California Users)

California residents have the right to know what personal information is collected and to request deletion of their data.